Research-Focused Practitioner

I work at the intersection of technology and public service, focusing on systems that serve people rather than institutions.

Areas of Interest

• Human-Centered Government Technology

• Inclusive Service Design and Accessibility

• Privacy-Preserving Identity and Data Systems

• Public Participation and Government Feedback Systems

Recent Work

• Vote.gov Modernization

• Federal Contact Center Modernization

• Federal Front Door Research

• U.S. Web Design System (USWDS)

• myUSCIS Modernization

Publications

• Federal Front Door Research Report (2016)